Making our decisions with you in mind.

Join our transformation by providing feedback on your IBM experience through short, targeted surveys that will wire your voice into our most important decisions and enhance your satisfaction as an IBM client.

 

 

A client experience transformation is underway at IBM. We aim to see your journey with IBM through your eyes, and to use your feedback as an opportunity to influence how IBM serves and supports you in the future.

 

We’ll make it easy for you to share your thoughts at key touchpoints in our journey together. Your positive experience with IBM is our top priority.

 

We are introducing a new survey platform to encourage clients to give feedback that will empower IBM employees to listen and take action.

Your input is routed immediately to key IBM employees.

We want a clear view of your journey.

Feedback influences our most important decisions.

We may ask you to share feedback at the key points of interaction, where it matters most.

When you buy something from IBM

Sales transaction experience 

When you use the IBM Marketplace

Web
experience
 

When IBM delivers a solution to you

Delivery experience 

When you need IBM's technical support

Support experience 

When you
use an IBM offering

 

 

 

Your overall experience with IBM

Relationship experience 

Offering and product use experience 

All of IBM will be involved in improving your experience.

Here’s what you can expect when providing feedback to IBM.

Thank you for providing feedback; we value your opinion and strive to continuously improve your IBM experience.

Shorter

 

We value your time. You spend less time completing surveys; IBM gets richer feedback to guide improvements.

Faster

 

Through the power of digital, your input flows quickly, enabling teams to act and respond to what's important to you.

Smarter

 

Our targeted surveys will help us better understand your experience and enable us to make smarter decisions on how we serve you.

iPad feedback

Provided by IBM, powered by Medallia

  • Web experience

    When you used the IBM Marketplace

  • Sales transaction experience

    When you buy something from IBM

  • Delivery experience

    When IBM delivers a solution to you

  • Offering and product use experience

    When you use an IBM offering

  • Support experience

    When you need IBM's technical support

  • Relationship experience

    Your overall experience with IBM

iPad feedback

Join our transformation by providing feedback on your IBM experience through short, targeted surveys that will wire your voice into our most important decisions and enhance your satisfaction as an IBM client.

 

A client experience transformation is underway at IBM. We aim to see your journey with IBM through your eyes, and to use your feedback as an opportunity to influence how IBM serves and supports you in the future.

 

We’ll make it easy for you to share your thoughts at key touchpoints in our journey together. Your positive experience with IBM is our top priority.

  • Web experience

    When you used the IBM Marketplace

  • Sales transaction experience

    When you buy something from IBM

  • Delivery experience

    When IBM delivers a solution to you

  • Offering and product use experience

    When you use an IBM offering

  • Support experience

    When you need IBM's technical support

  • Relationship experience

    Your overall experience with IBM

iPad feedback
  • Web experience

    When you used the IBM Marketplace

  • Sales transaction experience

    When you buy something from IBM

  • Delivery experience

    When IBM delivers a solution to you

  • Offering and product use experience

    When you use an IBM offering

  • Support experience

    When you need IBM's technical support

  • Relationship experience

    Your overall experience with IBM

iPad feedback
  • Web experience

    When you used the IBM Marketplace

  • Sales transaction experience

    When you buy something from IBM

  • Delivery experience

    When IBM delivers a solution to you

  • Offering and product use experience

    When you use an IBM offering

  • Support experience

    When you need IBM's technical support

  • Relationship experience

    Your overall experience with IBM

iPad feedback
  • Web experience

    When you used the IBM Marketplace

  • Sales transaction

    experience

    When you buy something from IBM

  • Delivery experience

    When IBM delivers a solution to you

  • Offering and product use experience

    When you use an IBM offering

  • Support experience

    When you need IBM's technical support

  • Relationship experience

    Your overall experience with IBM